Frequently Asked Questions

Who are we?

o   13Fifteen Professional Cleaning is a Houston Texas, locally owned and operated, residential and commercial cleaning company.

Why choose us?

o   We aren't claiming to be the cheapest, we're claiming to provide full value at affordable rates.

What areas do we serve?

o   We service the Houston Metropolitan area within a 15-mile radius of Tomball, TX.

Can I trust 13Fifteen in my home or business?

o   13fifteen's professional cleaners are insured and bonded, thoroughly trained, background and reference checked.

How much does it cost?

o   We base every job off the size of your home, a flat rate price that already has taxes included. However, since every home is different and so are our customer’s expectations, we prefer to visit the home, perform a walk through and quote based on the needs of our customer.

o   Residential Recurring Cleaning: $35 per cleaner-hour

o    Move-In/Out Cleanings: $70 per cleaner-hour

Do you provide any additional services and how much do they cost?

Do I receive a discount for frequent services?

o   No. While we provide competitive rates and understand that many other cleaning services offer frequent discounts, we want to sell our services on quality and benefits, never on price.

When and how do I pay?

o   Payment is due the day of service. We currently accept Cash, Zelle, Venmo, and Visa/Mastercard but soon will be converting to strictly online payment methods with payment being due at the time of booking.

Do I have to leave a tip?

o   Although tipping is greatly appreciated and welcomed, it is not required.

What if I'm not satisfied with my service?

o   Your complete satisfaction is important to us. We have a 24-Hour Guarantee Cleaning Policy: If the client isn’t satisfied, we’ll come back and clean the specific areas that didn’t meet their needs.

What is Team Cleaning?

o   Instead of a solo cleaner, 13Fifteen may send out a professionally trained team of two or three to clean your home or business. Team cleaning is the most effective way to give our clients the same-level of cleaning in a shorter amount of time.

Do I have to be home while you clean?

o   You do not need to be home. Many of our customers provide us with a key and a code if they have an alarm system for their home. Some customers have code lock-boxes where they store a spare key for our professionals’ use. All keys are securely marked and placed in a safe place to maintain your security.

Do I have to get a deep clean?

o   13Fifteen requires all new recurring residential customers to get a deep clean to prepare their home for future maintenance cleanings.

How many of my items do I need to move out for a Move-In/Move-Out cleaning?

o   13Fifteen requires 98% of all your personal belongings to be out of the space before 13Fifteen cleaners' arrival.

Does 13Fifteen cleaners bring all necessary supplies to get the job done?

o   Your cleaner will bring all necessary supplies and equipment. If you have a special cleaning product or prefer a certain cleaner on your floors, please leave them on the counter for use.

How to reschedule or cancel my regular cleaning?

o   You may reschedule or cancel services, by phone/text with Melissa Holmes (832) 528-6523, 24 hours before your scheduled appointment to avoid a $45 cancellation fee.

What if 13Fifteen cleaners cannot access your home or business?

o   If 13Fifteen doesn’t receive notice, or if we go to your home and cannot gain access, it will be necessary to charge you a no-show cancellation fee of $75 due before your next scheduled appointment. All future cleanings will remain unchanged.

What if 13Fifteen cleaners do not show?

o   If any unfortunate circumstances arise that are out of our cleaner’s control, like traffic accidents, staff injury or sickness etc., 13Fifteen will inform you immediately to arrange an alternative time suitable to you and your cleaner to cover services.

What if something is damaged?

o   Although our professionals try to be extra careful, we are aware that accidents do happen. Please notify 13Fifteen within 48 hours, so we can quickly repair or replace your damaged item(s). Since all of our cleaners are insured, we will file a claim when necessary to help resolve the situation. Note, claims are subject to 13Fifteen’s approval. We have general liability insurance for personal injury or property damage and a janitorial bond to protect your property while our professionals are cleaning.

Do I have the same cleaner every time?

o   We train two cleaners for your home and/or building. If for whatever reason your regularly scheduled cleaner cannot make your appointment, the backup cleaner trained for your home and/or business will be sent out to complete the clean. If a customer feels a cleaner isn’t a good fit, we will happily assign a new cleaner to their home.

What should I do before the cleaners arrive?

o   Homes and businesses should be in order and somewhat picked up to facilitate a more detailed cleaning. General pick-up service is not included. Our professional cleaners are here to do the deep cleaning, not tidy up and organize. Personal items should be put away, and major messes such as: kids toys, scattered electronics, shoes, clothes, clutter, magazines, and papers should be picked up prior to appointment.

What if I have pets?

o   Please make sure your furry friends are safe and secure before our cleaning professionals arrive. As much as we love pets, due to hygienic reasons, cleaners do not do waste disposal.

Mini-blind cleaning?

o   We cannot guarantee the result of mini-blind cleaning as excessive build-up may require an additional charge.

Does 13Fifteen cleaners wash dishes?

o   For the safety of our cleaners, 13Fifteen does not hand-wash dishes. Dirty dishes left in the sink, and those left around the house, will be collected and loaded into the dish washer. If your dishwasher is already full with clean dishes, your sink will be sanitized and dirty dished stacked back into the sink.

Does 13Fifteen cleaners do laundry and make beds?

o   13Fifteen does not provide laundry services. We offer to make up the master bed and 1 additional bed. Cleaners do not search through our client’s cabinets for clean sheets; they should be made available in a visible area.

Can I pick and choose what I would like done for a Deep clean or Move-In/Out clean?

o   Deep cleans and Move-In/Out cleans are for the entire home not partial.

Do you move furniture?

o   13Fifteen is not in the business of moving furniture but will try to reach visible places by hand or duster.

Two-Step Ladder Policy:

o   For the safety of our professionals, 13Fifteen does not allow our cleaners to clean anything above arm’s reach with a 2-step ladder. We do not stand on counters, beds, chairs and the like.

Do you still clean on Holidays?

o   13Fifteen’s professional cleaners do not work on the following National Holidays: New Year’s Day, Juneteenth, Independence Day, Thanksgiving, Christmas. If your regular scheduled appointment falls on a holiday, 13Fifteen will work with you to book your appointment on another date or cancel it if you so desire. For other specific holidays that our clients deem important, they have the option to opt-out or reschedule their regular appointment 24 hours in advance to avoid a $45 cancellation fee.

What if I have mold, mildew and rust?

o   Although we do clean rusted areas in your home (bathtubs, sinks, toilets etc.), 13Fifteen cleaners cannot guarantee we can completely remove a recurring rust problem. Nor can our cleaners guarantee the cleaning of mold and mildew underneath the caulk in bathrooms. Your caulking will need to be professionally removed and replaced by a handyman.

Why is my grout still dirty?

o   We do not offer professional grout cleaning, we recommend you hire a grout cleaning company for treatment when necessary.